ServiceNow MCP Server

0 starsMITUpdated 2026-06-23Community

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Works with

Claude CodeClaude DesktopCursorVS CodeClineCodex CLIOpenClaw+ any MCP client

Install to Claude Code

This server doesn't publish a one-line install command. Follow the setup in the source repository.

Summary

Enables AI assistants to interact with ServiceNow instances for data retrieval, record management, and workflow execution via the ServiceNow API.

Overview

Enables AI assistants to interact with ServiceNow instances for data retrieval, record management, and workflow execution via the ServiceNow API.

Getting started

Add ServiceNow MCP Server to your MCP-capable client — Claude Code, Cursor, Codex, and others — by following the setup at the source, which documents the exact command, configuration, and any required API keys.

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ServiceNow MCP Server tools

ServiceNow MCP Server exposes 75 tools documented in the project README.

Name	Description
create_incident	Create a new incident in ServiceNow
update_incident	Update an existing incident in ServiceNow
add_comment	Add a comment to an incident in ServiceNow
resolve_incident	Resolve an incident in ServiceNow
list_incidents	List incidents from ServiceNow
list_catalog_items	List service catalog items from ServiceNow
get_catalog_item	Get a specific service catalog item from ServiceNow
list_catalog_categories	List service catalog categories from ServiceNow
create_catalog_category	Create a new service catalog category in ServiceNow
update_catalog_category	Update an existing service catalog category in ServiceNow
move_catalog_items	Move catalog items between categories in ServiceNow
create_catalog_item_variable	Create a new variable (form field) for a catalog item
list_catalog_item_variables	List all variables for a catalog item
update_catalog_item_variable	Update an existing variable for a catalog item
list_catalogs	List service catalogs from ServiceNow
get_optimization_recommendations	Get recommendations for optimizing the service catalog
update_catalog_item	Update a service catalog item
create_change_request	Create a new change request in ServiceNow
update_change_request	Update an existing change request
list_change_requests	List change requests with filtering options
get_change_request_details	Get detailed information about a specific change request
add_change_task	Add a task to a change request
submit_change_for_approval	Submit a change request for approval
approve_change	Approve a change request
reject_change	Reject a change request
create_story	Create a new user story in ServiceNow
update_story	Update an existing user story in ServiceNow
list_stories	List user stories with filtering options
create_story_dependency	Create a dependency between two stories
delete_story_dependency	Delete a dependency between stories
create_epic	Create a new epic in ServiceNow
update_epic	Update an existing epic in ServiceNow
list_epics	List epics from ServiceNow with filtering options
create_scrum_task	Create a new scrum task in ServiceNow
update_scrum_task	Update an existing scrum task in ServiceNow
list_scrum_tasks	List scrum tasks from ServiceNow with filtering options
create_project	Create a new project in ServiceNow
update_project	Update an existing project in ServiceNow
list_projects	List projects from ServiceNow with filtering options
list_workflows	List workflows from ServiceNow
get_workflow	Get a specific workflow from ServiceNow
create_workflow	Create a new workflow in ServiceNow
update_workflow	Update an existing workflow in ServiceNow
delete_workflow	Delete a workflow from ServiceNow
list_script_includes	List script includes from ServiceNow
get_script_include	Get a specific script include from ServiceNow
create_script_include	Create a new script include in ServiceNow
update_script_include	Update an existing script include in ServiceNow
delete_script_include	Delete a script include from ServiceNow
list_changesets	List changesets from ServiceNow with filtering options
get_changeset_details	Get detailed information about a specific changeset
create_changeset	Create a new changeset in ServiceNow
update_changeset	Update an existing changeset
commit_changeset	Commit a changeset
publish_changeset	Publish a changeset
add_file_to_changeset	Add a file to a changeset
create_knowledge_base	Create a new knowledge base in ServiceNow
list_knowledge_bases	List knowledge bases with filtering options
create_category	Create a new category in a knowledge base
create_article	Create a new knowledge article in ServiceNow
update_article	Update an existing knowledge article in ServiceNow
publish_article	Publish a knowledge article in ServiceNow
list_articles	List knowledge articles with filtering options
get_article	Get a specific knowledge article by ID
create_user	Create a new user in ServiceNow
update_user	Update an existing user in ServiceNow
get_user	Get a specific user by ID, username, or email
list_users	List users with filtering options
create_group	Create a new group in ServiceNow
update_group	Update an existing group in ServiceNow
add_group_members	Add members to a group in ServiceNow
remove_group_members	Remove members from a group in ServiceNow
list_groups	List groups with filtering options
create_ui_policy	Creates a ServiceNow UI Policy, typically for a Catalog Item.
create_ui_policy_action	Creates an action associated with a UI Policy to control variable states (visibility, mandatory, etc.).

Score

0–100

55/ 100

Grade

Popularity2/25

No GitHub stars yet.

Maintenance20/20

Updated within the last 90 days.

Completeness11/20

Documented: license, description, tags. Missing: install command, config details.

Trust6/15

Community server with a public source repository.

Security16/20

Exposes destructive tools: delete_story_dependency, delete_workflow, delete_script_include, remove_group_members.

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